Cashmerefresh

Frequently Ask Questions

Get Your Customized Cleaning Quote

We understand every space is unique! Our rates are tailored to your specific cleaning needs, considering factors like size, condition, and job type. Fill out our quick online form or give us a call to get your personalized estimate

Typically, we provide all necessary cleaning supplies. However, if you have specific cleaning products or equipment you prefer us to use, please let us know. We're happy to accommodate your requests.

Where We Clean:

Albany County and neighboring areas are our primary service regions. Need service elsewhere? We're happy to accommodate special requests, with additional fees applying for longer distances. Ask us about your area!"

We carry general liability and worker’s compensation insurance and can provide a certificate of insurance upon request.

You’re in good hands.

Cancellation Policy:

To ensure efficient scheduling and fair compensation for our cleaners, we enforce the following cancellation policy:

  • 24-hour notice: Required for cancellations or rescheduling.
  • Late cancellation (less than 24 hours): 50% of scheduled service fee.
  • No-show or same-day cancellation: 100% of scheduled service fee.
  • Refunds: Issued for cancellations made within 24 hours of booking, minus any processing fees.
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